At ATS First, we strive to provide the best experience for our users. This policy outlines our refund and cancellation terms for our Pro Plan and other paid services.
1. Pro Plan (₹499 One-Time Payment)
The ATS First Pro Plan is a one-time purchase that grants you lifetime access to premium features including:
- 100 resume analyses per month
- All premium resume templates
- No ATS First branding on downloads
- PDF & DOCX export
- Priority email support
2. Refund Eligibility
We offer refunds under the following conditions:
- Within 7 Days: If you are not satisfied with the Pro Plan within 7 days of purchase, you may request a full refund. No questions asked.
- Technical Issues: If you experience technical issues that prevent you from using the service and our support team cannot resolve them within a reasonable timeframe.
- Duplicate Payments: If you were accidentally charged multiple times for the same purchase.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Requests made more than 7 days after purchase (unless due to technical issues)
- If you have already used a significant portion of your monthly analysis quota
- Change of mind after the 7-day period
- Violation of our Terms of Service
4. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@atsfirst.com with the subject line "Refund Request"
- Include your registered email address
- Provide your payment ID or transaction reference
- Briefly explain the reason for your refund request
We will process your refund request within 5-7 business days. Once approved, the refund will be credited back to your **original payment method** used via Razorpay. It may take an additional 3-5 business days for the amount to reflect in your account depending on your bank.
5. Cancellation of Free Accounts
Free accounts can be deleted at any time by contacting our support team. There are no charges or penalties for cancelling a free account.
6. Changes to This Policy
We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions about this Refund & Cancellation Policy, please contact us:
Email: support@atsfirst.com
Phone: +91-7011993325
Address: Delhi, India