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Refund & Cancellation Policy

Last updated: February 2026

1. Pro Passes (One-Time Payment)

ATS First Pro is sold as time-limited passes (7-Day, 1-Month, and 3-Month). Each pass is a single one-time payment — there is no subscription and no auto-renewal; access simply ends when the pass expires. During an active pass you get:

  • Unlimited resume analyses (subject to a fair-use limit of 20 per day)
  • All premium resume templates
  • No ATS First branding on downloads
  • PDF & DOCX export
  • Priority email support

2. Refund Eligibility

We offer refunds under the following conditions:

  • 1-Month and 3-Month Passes: If you are not satisfied, you may request a full refund within 7 days of purchase. No questions asked.
  • 7-Day Pass: You may request a full refund within 24 hours of purchase if you have run fewer than 3 analyses and made no downloads.
  • Recruiter Screening Pass: You may request a full refund within 7 days of purchase if you have screened fewer than 50 resumes.
  • Technical Issues: If you experience technical issues that prevent you from using the service and our support team cannot resolve them within a reasonable timeframe.
  • Duplicate Payments: If you were accidentally charged multiple times for the same purchase.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Requests made more than 7 days after purchase (unless due to technical issues)
  • If you have already used a significant portion of your monthly analysis quota
  • Change of mind after the 7-day period
  • Violation of our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

We will process your refund request within 5-7 business days. Once approved, the refund will be credited back to your **original payment method** — via Razorpay for INR purchases, or via Dodo Payments for international USD purchases. It may take an additional 3-5 business days for the amount to reflect in your account depending on your bank.

  • Email us at support@atsfirst.com with the subject line "Refund Request"
  • Include your registered email address
  • Provide your payment ID or transaction reference
  • Briefly explain the reason for your refund request

5. Cancellation of Free Accounts

Free accounts can be deleted at any time by contacting our support team. There are no charges or penalties for cancelling a free account.

6. Changes to This Policy

We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

Email: support@atsfirst.com

Phone: +91-7011993325

Address: Delhi, India