JESSICA TURNER
Senior Site Reliability Engineer
Mountain View, CA · j.turner@email.com · (555) 628-3391
Summary
Senior SRE with 9+ years maintaining 99.99% uptime for services handling 500M+ daily requests. Cut mean time to resolution by 80% and eliminated 20+ hours of weekly on-call toil through automation.
Experience
Senior Site Reliability Engineer · Google
2020 - Present
- Maintained 99.99% uptime SLO across a service handling 500M+ daily requests, defining error budgets adopted by 8 teams
- Reduced mean time to resolution from 90 minutes to 12 minutes by building automated diagnosis runbooks
- Led a chaos engineering program that surfaced 30+ latent failure modes before they caused customer-facing outages
- Migrated 120 microservices to Kubernetes via Terraform modules, driving config drift to zero
Site Reliability Engineer · Uber
2016 - 2020
- Automated 20+ hours per week of manual on-call toil by building self-healing infrastructure with Terraform and Go
- Cut Sev-1 incident count by 70% by implementing canary deployments and automated rollback triggers
- Rebuilt the Prometheus alerting stack, reducing false-positive pages from 60 to 9 per week
Systems Engineering Intern · Uber
2015 - 2016
- Built Python tooling turning 40GB of daily logs into Grafana dashboards for 3 on-call rotations
- Scripted host provisioning checks that cut server bring-up time from 4 hours to 25 minutes
- Wrote 15 alert runbooks, cutting repeat escalations to senior engineers by 45%
Education
B.S. Computer Science — University of California, San Diego · 2016
Skills
Kubernetes, Terraform, Prometheus, Grafana, Go, Python, GCP, AWS, PagerDuty, Chaos Engineering, SLO/SLA Management, Incident Response
Certifications
Certified Kubernetes Administrator (CKA), Cloud Native Computing Foundation
Google Cloud Professional Cloud DevOps Engineer, Google Cloud




