COLE FRANKLIN
Operations Coordinator
Charlotte, NC · c.franklin@email.com · (555) 178-6620
Summary
Organized operations coordinator with 3 years supporting supply chain and retail operations teams. Processes 200+ orders weekly with 99.5% accuracy and helped cut vendor onboarding time by 30%.
Experience
Operations Coordinator · Lowe's
2023 - Present
- Process and track 200+ purchase orders weekly across 40 vendors, maintaining 99.5% order accuracy
- Coordinate cross-functional communication between procurement, receiving, and store operations teams
- Streamlined the vendor onboarding checklist, cutting setup time from 10 days to 7
- Maintain SAP vendor master data for 40 suppliers, clearing 95% of exceptions within 24 hours
Operations Assistant · CVS Health
2021 - 2023
- Supported inventory and scheduling functions for a 12-person distribution operations team
- Maintained ERP data entry accuracy above 98% for inbound shipment records
- Generated weekly KPI reports in Excel used by operations managers for capacity planning
- Documented 12 standard operating procedures for receiving and returns used in new-hire training
Administrative Assistant · Harris Teeter
2020 - 2021
- Handled scheduling and front-desk support for a 25-person regional store support office
- Logged 300+ supplier invoices per month into the accounting system with zero duplicate entries
- Built a SharePoint filing structure that cut document retrieval time to under 2 minutes
Education
A.S. Business Administration — Central Piedmont Community College · 2021
Skills
MS Excel, ERP Systems (SAP), Order Processing, Vendor Coordination, Data Entry, Scheduling, Process Documentation, Reporting, Customer Service, Inventory Support, Time Management, Communication
Certifications
Certified in Planning and Inventory Management (CPIM), ASCM
Microsoft Office Specialist: Excel Associate, Microsoft




