SOPHIE MARSH
Restaurant Manager
Chicago, IL · s.marsh@email.com · (555) 214-7789
Summary
Restaurant manager with 7+ years leading full-service dining operations, managing P&L up to $4.2M annually, and building teams that drive guest satisfaction and profitability.
Experience
Restaurant Manager · Morton's The Steakhouse
2019 - Present
- Managed daily operations for a 220-seat, $4.2M annual revenue restaurant, exceeding profit targets by 12% in 2024
- Hired, trained, and scheduled a staff of 45 FOH/BOH employees, cutting turnover from 68% to 34%
- Implemented a labor-cost tracking system that reduced overtime spend by $38K annually
- Led quarterly menu engineering reviews, lifting average check from $68 to $79 across 2023-2024
Assistant Restaurant Manager · The Capital Grille
2016 - 2019
- Supervised nightly service for up to 300 covers, maintaining a 4.7/5 average guest satisfaction score
- Reduced food cost variance from 4.1% to 1.8% through vendor renegotiation and waste tracking
- Rolled out Toast POS across 22 terminals, cutting order-entry errors by 27% within two quarters
Shift Supervisor · Bar Louie
2014 - 2016
- Ran opening and closing shifts for a 120-seat casual dining room averaging 900 covers per week
- Trained 14 new servers on Aloha POS ordering, allergen protocol, and table-turn standards
- Completed nightly cash-out and deposit reconciliation across $12K in average daily sales
Education
B.S. Hospitality Management — Michigan State University · 2016
Skills
P&L Management, Inventory Control, POS Systems (Toast, Aloha), Staff Scheduling, Food Safety (ServSafe), Vendor Negotiation, Labor Cost Control, Guest Relations, Team Leadership, Menu Engineering
Certifications
ServSafe Food Protection Manager, National Restaurant Association
ServSafe Alcohol, National Restaurant Association




