VERA WHITMAN
Fine Dining Server
Orlando, FL · v.whitman@email.com · (555) 462-1190
Summary
Guest-focused server with 5 years of experience in high-volume, full-service restaurants. Consistently ranks in the top 10% of staff for upselling and guest satisfaction, averaging $1,400+ in weekly sales.
Experience
Server · The Cheesecake Factory
2021 - Present
- Serve 60-80 covers nightly across an 8-table section, maintaining a 97% guest satisfaction rating
- Drive average check 22% above team baseline through targeted wine and dessert upselling
- Train and mentor 12 new hires on menu knowledge and POS workflow (Aloha)
- Maintain a 4.8 of 5 average on guest comment cards across 300+ reviews
- Coordinate service for private parties of up to 40 guests using Toast banquet checks
Server · Olive Garden
2019 - 2021
- Handled 40+ covers per shift with a table-turn average of 45 minutes during peak hours
- Recognized as "Server of the Month" 5 times for guest-service excellence
- Balanced nightly cash and card drawers averaging $1,100 with zero variance over 24 months
- Completed ServSafe Food Handler training and led 3 pre-shift menu briefings weekly
Host / Busser · Bahama Breeze
2018 - 2019
- Seated 200+ guests per shift and managed a 90-minute waitlist using OpenTable
- Reset and polished 25 tables per shift, cutting average turnover time by 6 minutes
- Answered 50+ reservation calls weekly and coordinated seating with 10 servers
Education
A.A. Hospitality & Tourism Management — Valencia College · 2019
Skills
Guest Service, POS Systems (Aloha, Toast), Upselling, Cash Handling, Menu Knowledge, Wine & Food Pairing, Multi-tasking, Food Safety (ServSafe), Conflict Resolution, Team Training
Certifications
ServSafe Food Handler, National Restaurant Association
ServSafe Alcohol, National Restaurant Association
Introductory Sommelier Certificate, Court of Master Sommeliers
Key Achievements
Named Employee of the Quarter twice for guest recovery on 30+ escalated tables
Selected as opening-team trainer for a 220-seat dining room remodel
Built a 40-label wine cheat sheet adopted by all 12 servers on the floor
Languages
English (Native), Spanish (Conversational)
Interests
Wine tasting, Home cooking, Local food festivals, Distance running




