MARCUS BISHOP
Barista
Seattle, WA · m.bishop@email.com · (555) 802-9915
Summary
Customer-focused barista with 2+ years of experience in high-volume coffee shops, skilled in espresso craft and drive-thru speed of service. Recognized for consistently exceeding drink-quality and upsell targets.
Experience
Barista · Starbucks
2023 - Present
- Prepare 200+ espresso-based drinks per shift during peak morning rush, maintaining a 60-second average ticket time
- Enrolled 300+ customers in the rewards app in 2024, exceeding store upsell goals by 15%
- Train new baristas on espresso extraction and latte-art technique
- Run drive-thru window during peak hours, holding order-to-handoff time under 45 seconds
Barista · Blue Bottle Coffee
2022 - 2023
- Handled opening till counts and cash reconciliation with 100% accuracy across 12 months
- Maintained a 4.9/5 customer-satisfaction score across mystery-shopper visits
- Dialed in single-origin espresso twice daily, holding extraction to a 25-29 second window
Cafe Attendant · Cafe Ladro
2021 - 2022
- Served 150+ customers per shift at the counter, taking orders on Square POS and bussing tables
- Restocked pastry case, syrups, milk fridges twice daily, cutting end-of-day stockouts to zero
- Completed closing sanitation checklist for espresso machines and grinders across 40+ shifts
Education
A.A. General Studies — Seattle Central College · 2022
Skills
Espresso Preparation, Latte Art, POS Systems (Square, Starbucks POS), Customer Service, Cash Handling, Food Safety, Inventory Restocking, Drive-Thru Service, Upselling, Cleanliness Standards
Certifications
Washington State Food Worker Card, Washington State Department of Health
ServSafe Food Handler, National Restaurant Association
SCA Barista Skills Foundation, Specialty Coffee Association
Key Achievements
Named Partner of the Quarter at Starbucks in Q3 2024 for drive-thru speed of service
Placed 3rd in the 2024 Seattle Latte Art Throwdown, open division




