GINA ALVAREZ
Housekeeping Supervisor
New York, NY · g.alvarez@email.com · (555) 926-3317
Summary
Housekeeping supervisor with 6+ years managing rooms-division teams in luxury hotels. Oversees daily turnover of 250+ rooms while maintaining a 98% inspection pass rate and reducing linen costs by 15%.
Experience
Housekeeping Supervisor · Waldorf Astoria
2020 - Present
- Supervise a team of 22 room attendants responsible for 250+ daily room turns
- Maintain a 98% first-pass inspection rate across quarterly brand audits
- Reduced linen and supply costs by 15% through inventory-tracking process improvements
- Build weekly schedules in Opera PMS for 22 staff, holding overtime under 4% of labor hours
Room Attendant Lead · The Peninsula Hotel
2017 - 2020
- Cleaned and inspected 16-18 rooms per shift while training 8 new attendants on brand standards
- Achieved a 99% guest-satisfaction score for room cleanliness across 3 consecutive years
- Coordinated deep-cleaning rotation for 180 rooms on a 90-day cycle with the engineering team
Room Attendant · Hotel Beacon
2015 - 2017
- Cleaned 14 guest rooms per shift to brand checklist standards across 3 guest-room floors
- Logged 200+ lost-and-found items per year following hotel chain-of-custody procedures
- Restocked amenity and linen carts for 2 floors daily, cutting mid-shift supply runs by half
Education
A.S. Hospitality Management — LaGuardia Community College · 2017
Skills
Room Inspections, Housekeeping Operations, Staff Scheduling, Opera PMS, Inventory Management, Quality Control, OSHA Compliance, Team Supervision, Lost & Found Procedures, Deep Cleaning Standards
Certifications
Certified Hospitality Housekeeping Executive (CHHE), AHLEI
Certified Guest Service Professional (CGSP), AHLEI
