RAFAEL SANTOS
Accounts Receivable Specialist
Tampa, FL · r.santos@email.com · (555) 837-2216
Summary
Accounts receivable specialist with 4 years managing collections and cash application for a $60M B2B portfolio. Reduced average DSO from 52 to 38 days while maintaining strong client relationships.
Experience
Accounts Receivable Specialist · Raymond James
2021 - Present
- Manage collections for a $60M B2B receivables portfolio across 400+ commercial accounts
- Reduced average DSO from 52 to 38 days through proactive outreach and automated dunning workflows in NetSuite
- Reduced bad-debt write-offs by 22% through an improved credit risk flagging process
- Resolve 35 billing disputes per month, closing 90% within a five-day service target
Billing & AR Coordinator · PwC
2019 - 2021
- Processed and issued 300+ client invoices monthly for professional services engagements totaling $4M
- Applied incoming payments and reconciled cash receipts against open invoices with 99% accuracy
- Generated weekly aging reports for management, flagging accounts over 60 days for escalation
- Built an Excel pivot-table collections tracker that cut weekly reporting from 6 hours to 2
Accounts Payable Clerk · Sysco
2018 - 2019
- Coded 500+ vendor invoices monthly in Oracle EBS using three-way purchase order matching
- Reconciled 60 vendor statements monthly and cleared aged gaps under $2K without escalation
- Prepared weekly $800K check runs and filed supporting documentation for audit review
Education
A.S. Business Administration — Hillsborough Community College · 2019
Skills
Accounts Receivable, Collections, Cash Application, DSO Reduction, NetSuite, Oracle, Invoicing, Credit Analysis, Aging Reports, Dispute Resolution, Excel
Certifications
Certified Bookkeeper (CB), American Institute of Professional Bookkeepers
Microsoft Office Specialist: Excel Associate, Microsoft
NetSuite Certified Financial Associate, Oracle
Key Achievements
Recovered $410K of receivables aged past 120 days in a single collections campaign
Trained 4 new AR analysts on cash application and NetSuite dunning procedures
Named Raymond James Finance Team Contributor of the Quarter, Q3 2023
Languages
English (Native), Spanish (Native), Portuguese (Conversational)
Interests
Community tax clinics, Recreational soccer, Personal finance blogging, Cooking




