HAZEL NORTON
Distribution Manager
Louisville, KY · h.norton@email.com · (555) 592-3384
Summary
Distribution manager with 13 years directing regional distribution networks for parcel and freight carriers. Oversees 4 facilities, a 65-truck fleet, and 200 employees while cutting cost-per-package 14% and improving on-time delivery to 98.5%.
Experience
Distribution Manager · UPS
2017 - Present
- Direct operations across 4 regional distribution centers processing 180,000 packages daily
- Optimized route planning in Oracle OTM, cutting fuel costs 12% and cost-per-package 14%
- Manage a $9M annual operating budget and negotiate union labor agreements for 200 employees
- Lead a 65-truck fleet program, reducing maintenance downtime 18% through preventive scheduling
Operations Supervisor · FedEx Ground
2012 - 2017
- Supervised 3 shifts totaling 90 employees at a high-volume sort facility
- Improved on-time delivery from 93% to 98.5% through revised dispatch and load-planning procedures
- Rolled out cross-docking lanes that trimmed average dwell time from 9.5 hours to 4 hours
Warehouse Team Lead · XPO Logistics
2009 - 2012
- Led a 22-person inbound receiving team handling 4,500 pallets per week across two docks
- Cut putaway errors 31% by introducing RF scan verification in the Manhattan WMS
- Maintained a 640-day recordable-injury-free streak through daily forklift safety briefings
Education
B.S. Transportation and Logistics Management — University of Louisville · 2012
Skills
Distribution Operations, Oracle OTM, Fleet Management, Route Optimization, WMS, Labor/Union Relations, Budget Management, DOT Compliance, KPI Management, Cross-Docking, Last-Mile Delivery, Safety Compliance
Certifications
Certified Supply Chain Professional (CSCP), ASCM
Certified Six Sigma Green Belt (CSSGB), ASQ
OSHA 30-Hour General Industry, OSHA Training Institute Education Center
Key Achievements
Named UPS Louisville District Operations Manager of the Year, 2021
Delivered $1.3M in annual freight savings through carrier renegotiation, 2019
