LUCIA ROMANO
Operations Manager
Dallas, TX · l.romano@email.com · (555) 718-2296
Summary
Operations manager with 9 years leading distribution and fulfillment teams of up to 120 staff. Track record of cutting operating costs while improving throughput and safety across high-volume logistics environments.
Experience
Operations Manager · Amazon
2019 - Present
- Manage a 120-person fulfillment team across 3 shifts, improving on-time shipment rate from 91% to 98.5%
- Cut labor costs by $680K annually by redesigning shift scheduling and cross-training 40 associates
- Reduced workplace safety incidents by 45% by implementing a new floor-safety protocol
- Own a $14M annual operating budget, delivering 3 consecutive years under plan by 4% or more
Operations Supervisor · FedEx
2015 - 2019
- Supervised daily operations for a 200,000 sq ft sorting facility processing 45,000 packages/day
- Led a Lean Six Sigma project that reduced package mis-sorts by 22%
- Managed 6 shift supervisors and cut voluntary turnover from 31% to 19% over 2 years
Warehouse Team Lead · Ryder Logistics
2012 - 2015
- Led a 14-associate inbound receiving crew handling 900 pallets per week across two docks
- Cut putaway cycle time by 18% by reorganizing pick locations in the SAP EWM system
- Trained 22 seasonal hires on forklift safety and RF scanner use ahead of peak season
Education
B.S. Supply Chain Management — Texas A&M University · 2015
Skills
Operations Management, Lean Six Sigma, Budget Management, Workforce Planning, Inventory Management, WMS/ERP Systems, KPI Tracking, Vendor Management, Process Improvement, Safety Compliance, Scheduling
Certifications
Certified Six Sigma Black Belt (CSSBB), ASQ
Certified Supply Chain Professional (CSCP), ASCM
